If a client reports itching during application, what is the proper course of action?

• A. Stop service, rinse thoroughly, inspect scalp, determine patch test results positive; adjust formula
• B. Stop service, rinse thoroughly, inspect scalp, determine if patch test results are positive; adjust formula
• C. Continue application and monitor for additional symptoms
• D. Apply more product and proceed without interruption

Answer: (B)

When itching appears during a chemical service, the priority is client safety and avoiding a full reaction. The correct approach is to stop the service, rinse the product thoroughly to remove residual chemical, and visually inspect the scalp for signs of irritation. The next crucial step is to check whether the client’s patch test results are positive. This helps determine if the reaction is due to an allergen in the product. If the patch test is positive, you should adjust the formula to avoid that ingredient before proceeding. This sequence protects the client from further exposure to a potentially harmful allergen and aligns with proper safety protocols. Continuing the application or applying more product would increase the risk of a more severe reaction, which is not appropriate in this situation.